Frequently Asked Questions

What is your return policy?

You may return most new, unopened items sold and fulfilled by E-Gamers Cafe LLC within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Any returns sent back in other than sent condition will be subject to a deduction from the refund amount, up to and including: Shipping costs, replacement costs, repair costs.

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We reserve the right to reject any and all orders on our discretion. We may do this for a number of reasons, and may or may not disclose this information.  

How old do I have to be to enter tournaments?

All ages are welcome to join our tournaments! We do ask however that parents come into register their children if they are younger than 14 years old.

What is your privacy policy?

Your Privacy: E-Gamers Cafe LLC is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. 

What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. 

How does E-Gamers Cafe LLC protect customer information? We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will E-Gamers Cafe LLC disclose the information it collects to outside parties? E-Gamers Cafe LLC does not sell, trade, or rent your personal information to companies not affiliated with E-Gamers Cafe LLC. E-Gamers Cafe LLC may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

E-Gamers Cafe LLC may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of E-Gamers Cafe LLC, our users, or others.

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In Summary E-Gamers Cafe LLC is committed to protecting your privacy. We use the information we collect on the site to make shopping at egamerscafe.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.